Working from home ?

As more and more organisations allow staff to work from home, keeping remote workers informed and up to date means your staff can provide the same level of service to all, whether they are in the office or working remotely at home or a sub office. 

Your Intranet

Keeping abreast of what is happening around the business is a problem for homeworkers. Having a good quality intranet can make all the difference, and if you work from home this is even more important. SharePoint has an audience feature so you can serve information based on user profiles (for example all homeworkers might see related information that office colleagues would not need). SharePoint can provide your team with the correct information to do their job and not bother them with irrelevant items. Ideally you would have a group that published articles on a regular basis to keep the content fresh. These can be done in advance using filters to determine what goes on what page and when, and for how long.

Your product guides

Now that most of your sales or product information is digital, you can provide staff with guides and product information with ease. Not only can you keep PDFs and other MS Office related information online and in virtual folders, but they can be searched and tagged to allow them to be grouped and re-grouped and make finding the right content much easier.

Your procedures

Not being in the office used to mean that you didn't know what was expected and how things should be done. Keeping all your procedures online and available to the correct groups mean that staff spend less time waiting for replies to emails and more time getting on with the job. If they have a procedural question (for example, returning a defective product from a client and who pays the postage) they can look up the answer as quickly as if they were in the office.